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Support & Help

Get the help you need to make the most of S9S. From documentation to community support and enterprise assistance.

Documentation

Comprehensive guides, tutorials, and API reference

Community Support

Get help from the S9S community and other users

Enterprise Support

Dedicated support with SLA for enterprise customers

Direct Contact

General Support

[email protected]

Community Chat

Discord Server

Frequently Asked Questions

How do I install S9S?

You can install S9S with a single command: `curl -sSL https://get.s9s.dev | bash`. See our installation guide for detailed instructions.

What SLURM versions are supported?

S9S supports SLURM versions 20.11 and later. We recommend using the latest stable SLURM release for the best experience.

Can I use S9S without root access?

Yes! S9S works with your existing SLURM permissions. You only need access to SLURM commands like squeue, sinfo, and sbatch.

How do I customize the interface?

S9S is highly configurable through configuration files. Check the configuration documentation for available options.

Is S9S compatible with my terminal?

S9S works with any modern terminal emulator that supports ANSI colors and UTF-8. This includes most terminals on Linux, macOS, and Windows.

Expected Response Times

Community Support

Best effort

Response from community members

Bug Reports

1-3 business days

Via GitHub issues

Enterprise Support

4-24 hours

Based on support tier